Our Policies and Guidelines

Fraud, corruption, or bribery can significantly undermine resources designated to achieve Agape Global’s objectives. Additionally, the presence or suspicion of such activities can severely impact Agape Global’s brand and reputation. This policy, along with its associated procedures, establishes a comprehensive framework and internal mechanisms for the prevention, detection, reporting, and response to fraud, corruption, and bribery. It applies to Agape Global, the projects we support, and the Country Offices and Implementing Partners responsible for their execution.

Anti-Fraud, Anti- Corruption Policy

This policy aims to ensure transparency and accountability to all stakeholders concerning complaints related to Agape Global, its operations, and its staff. It outlines the mechanisms available for lodging complaints and provides clarity on how these complaints will be managed and resolved.

For detailed information on how to submit a complaint, please visit our complaints page.

Complaints Policy

At Agape Global, we are deeply committed to maintaining our reputation as an organization rooted in the highest ethical standards. Every interaction—whether internal or external—is driven by honesty, integrity, and respect. As ambassadors of our core values, we ensure that our business practices are ethical, lawful, straightforward, and transparent. We uphold compliance with the laws of every region where we operate, and our unwavering reputation remains at the heart of everything we do.

Conflict of Interest Policy

At Agape Global, we are committed to maintaining our reputation as an organisation that upholds the highest ethical standards. All of our interactions, both internal and external, are conducted with honesty and integrity. As representatives of our Values, we strive to ensure that our business practices remain ethical, lawful, transparent, and straightforward. We adhere to and respect the laws in every region where we operate, recognising that our reputation is central to all that we do.

Code of conduct

The executive Committee for Agape Global respects your privacy and is committed to handling your personal in accordance with all applicable laws, including the Australian Privacy Act (the Privacy Act).

Privacy Policy

Agape Global’s procurement processes involve the careful allocation of donor funds. It is essential that donors have confidence their contributions are managed responsibly, sustainably, and in alignment with Agape Global’s mission. Procurement is guided by stringent principles of materiality, probity, transparency, sustainability, and accountability, ensuring all decisions can withstand thorough donor and stakeholder scrutiny. Wherever feasible, procurement processes are streamlined to enhance efficiency and minimise costs, while upholding these high standards.

Procurement Policy

Agape Global upholds the fundamental right of all individuals to live free from sexual exploitation and abuse (SEA), which includes acts of sexual violence, bullying, punishment, retaliation, and any misuse of power. This commitment extends regardless of factors such as age, nationality, race, sex, gender, sexuality, sexual orientation, culture, ethnicity, indigeneity, language, religious or political beliefs, socio-economic status, family or criminal background, disability, physical or mental health, displacement, or any other status. SEA represents a serious violation of human rights and stands in direct opposition to Agape Global’s core values.

Protection from Sexual Exploitation & Abuse Policy

Requests for refunds of contributions previously donated to Agape Global will be reviewed and assessed on a case-by-case basis.

Refund Procedure

This policy explains the internal measures in place to prevent and address child abuse and exploitation across Agape Global’s programs and operations worldwide. Agape Global is fully committed to protecting children, taking its duty of care seriously, and maintaining a zero-tolerance approach to child abuse and exploitation.

Child Safeguarding Policy

Agape Global’s executive Committee is dedicated to maintaining openness and transparency regarding its operations, financial management, programs, and partnerships. We provide accurate and up-to-date information to the public through our website, staff, publicly available reports, and media engagements.

Transparency Statement

Agape Global’s executive Committee is dedicated to upholding the highest standards of conduct and ethical behaviour in all its operations, fostering a culture of corporate compliance and integrity. We encourage the reporting of any suspected unethical, illegal, fraudulent, corrupt, or dishonest activities and is committed to ensuring that individuals who come forward can do so with confidence, without fear of intimidation, retaliation, or adverse consequences.

Whistleblowing Policy

Agape Global is an equal opportunity employer dedicated to maintaining lawful and inclusive employment practices. Discrimination, harassment, and bullying are strictly prohibited, and such conduct will not be tolerated in the workplace. Agape Global is committed to addressing all complaints of discrimination, harassment, or bullying promptly, confidentially, and with fairness, ensuring a safe and respectful work environment for all employees and workers.

Workplace Respect & Inclusion Policy